|
Stop finger pointing |
Acheive a good first impression on your installs.First report to carrier means first repaired.Stop finger pointing and get the repair started. |
Prevent costly truck rolls |
Testimonials...
Our change from Verizon to a CLEC was not smooth! We had many dropped calls with the new service. After the carrier said it's finally fixed, we initiated hourly TESTCALL tests. Three days and 72 perfect passing test later, we were satisfied with the new carrier. TESTCALL is a confidence builder! - Patti Chappell, Maggie L. Walker Governors School
Bon Secours processes several thousands of calls a day using a hosted automated attendant front end. We had a strange issue of calls transferred by this hosted system to a particular medical office being at times muted. We blamed the medical office PBX but the PBX vendor pointed the finger back at us. We requested a second opinion from the TESTCALL system. TESTCALL made 500 calls to the medical office via diverse PSTN routes. We were able to localize the problem to a bad T1 at the hosted system. After 3 days of finger-pointing, TESTCALL found the truth. -Mardee Fuller, IT/Telecom Manager Bon Secours Health Systems
TESCALL discovered a broken hunt group BEFORE a critical customer move. Thanks for a great service ! We use it on all new dialtone orders for quality control- Jeff Hawkins, Telepath (Verizon Contractor)
Our Caller ID name was showing the doctors names and causing confusion. Now our Caller ID Name finally shows our correct business name to our patients. - Manager, Virginia Urology Center
The testcall monitoring alerted us to a (dead) PBX. We arrived and reset the AC breaker before the fist patient. - Ken Harrington, Chesterfield Pediatrics
Resolved a chronic T1 failure due to a wet copper in a man hole affecting Brookland Middle Schools.The TESTCALL reports provided evidence that Verizon could not refute.- Telecom Manager, County of Henrico, VA
The Testcall system detected that a storm cut our T1. We were one of the first Verizon repairs that morning. Our T1 was up by 10am. - Richmond Builder
Fixed our Caller ID name to something more agreeable to our telemarketing calls. Now more customers answer our calls! - Rich Moncure, On Hold Marketing dba OHM Studios
(Early bird) warning of trouble allowed us to initiate a service request (before other down customers) -
Steven Settlage, Tascon Group